Claim process - terrible experience

Claiming through First for women has been nothing but a terrible and traumatic experience.

I’ve never received a call from them since I got into an accident on the 14th of Feb, instead I must always call them and follow them around which is unprofessional. After back and forth calls, my claim was finalised and I requested for a cash payout to avoid delays in getting my car fixed, they noted this on their system and said a processor would call me. 4 days later (being today), I had to call them again and they are saying the status to a cash payout was not updated and that they would only do it today which I don’t even see happening because they are dragging the entire process.

Over and above all this, I have a third party who is fighting me because the liability team is still validating documents and it’s been over a week now. I’m even getting threats from the third party as they cannot drive anywhere due to the accident.

Overall bad experience