Claim proccessed for a month

I had an accident last month, reported it immediately but the claim has not been resolved even now. I had to pay an installment for a car i have not used in a month. The main reason i took insurance is to avoid such, but i find myself in a situation I was avoiding. How can they take a month to process a claim. First For Women should be the ones paying my installment as they are the ones that are delaying the process. The car was deemed Written Off two weeks ago and no movement has happened thereafter. First For Women need to compensate me for the installment i had to pay and also get moving on my claim. They should actually change their name to Last for Women because I have not come first to them. i am the one that makes the call to check up on my claim, they always promise to keep me updated but do not deliver. USELESS MANNN