Claim not Processed and Horrible Client Experienc

My car was written off 2 weeks ago. First for Women told me everything would be finalised last week Friday and i received no such feedback. I contacted my bank and they told me they had not received any communication form First For Women and they did not even know that my car was written off until I called them.<br> <br> I need to get a new car but I can't move forward because this insurance is dragging it's feet. they have not even contacted the third parties and they have their contact information. When I call them nobody can tell me why i am receiving conflicting information from and why my claim has not been processed. They refused to let me even speak to the person in charge of my claim to inquire about this. i keep getting bounced from one consultant to the next.<br> <br> Right now my bank will debit my account for a car I do not have. I cannot get a new car because of this. They have no idea that this kind of client experience has a ripple effect on one's life. I am struggling to get to work and back.