Claim not paid out, charged pro rata and no refund made.!!

<p>I am writing this email in concern with my claim lodged on the 28th of<br />January 2017<br />I am a new customer and the month of January was my first month wiht the<br />company but the service I have received I am not happy at all.<br />1. The first debit done on the 01 January bounced with my knowledge and I<br />called to advise the company of what had happened and advised them to dedit<br />on the 9th of January. still the debit order did not go through.</p> <p>To my knowledge now I was debited on the 25th of January 2017 and the an<br />additional amount of R320 for me which seem to be a pro rata but when I was<br />****** on the 28th of January the company refuses to cover my claim because<br />of the missed premium. I dont no tunderstand the concept of this<br />mainly because the debit date and date of ******* is covered by the pro<br />rata.<br />and I did call again to the difference of the premium covering the phone<br />and until today no feedback.<br />I have asked assitance from the ombudsman since the company is not willing<br />to refund me and not willing to pay out my phone.</p>