Claim not being attended to

Good day. I am writting this review for a friend of mine. She is an elderly lady and has endless trouble getting her claim settled with 1st for Women. She had a car accident 19 June 2025. First we battled to do claim on app, which did not work, then they send me email address which did not work. Then I went to Glass fit to to load the claim and photos. And 3rd party details. Neo first of women is supposed to work with my claim as I was told when I called to hear how my claim is going. Till today I have not heard from her. My car boot can't close and I am more than frustrated with 1st for women as my premier are up to date...this is a month later I need my car to be in order. Policy number ***/3