Claim not being attended to

I've had the value added products insurance from 1st for women since 2020 and they have happily been debiting my account since. On the 5th January 2023, I hit a pothole and on the 6th January I went to Tiger Wheels to do the assessment and submit the claim. I have been following up since then on the progress. On Monday, they told me Peggy Baphelo who is on leave can no longer assist me and Sinclair has taken over and she has submitted my claim for assessment. On Wednesday, I followed up again and they said the assessment people will get back to me by close of business and nothing. On Thursday I called again and I was told the same thing. Today, I called and I'm told Sinclair did not attach anything to my claim so it looks like nothing has been done. The inconvenience of schools opening without a car, the amount of money I'm spending on the calls, who is going to re-imburse me for all that. Can someone just please sort out claim for *** urgently. This is totally unacceptable.