Claim Finalised Without Contact

I am extremely disappointed with how my recent claim has been handled. Despite multiple attempts to log the claim since Monday via the app – which is not user-friendly at all – I received no assistance, no communication, and now see that the claim has been finalised without anyone ever contacting me or asking any questions about the matter. I have also requested numerous times to be called, yet no one has made any effort to reach out to me. This is unacceptable, especially considering this is my very first claim with the company. It’s incredibly frustrating and leaves me questioning the level of service and support they provide to their clients. I expect to be contacted urgently to discuss this claim, understand the rationale for finalising it without my input, and have the matter properly addressed. Please call me on *** without further delay.