1 reviews | Active since Feb 2015
Claim declined
On the 15th of January I called to claim after my house was broken into and my contents had been ******. I was assisted by a gentleman named Amith who explained the claiming process to me. On the 22nd January I then got a claim outcome advising that my claim had been declined due to my failure t update my policy records. To my surprise, I received a call from First For Woman insurance between the 17/10/2014 and 20/10/2014 regarding a policy upgrade(Legal advise Plan) of which I agreed to and made a request to have my details updated. Subsequently that call cant be located nor can the policy too. I astound by how I could so religiously pay my premiums monthly and get offered upgrades but when I'm in need of help from my insurance Im just told that \we cant find the call so sorry". """
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
We now have more specific data to work with and will try our utmost best to retrieve the calls, as this plays a pertinent role in the outcome of the claim.
Please accept our apologies for any inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the details.
We now have more specific data to work with and will try our utmost best to retrieve the calls, as this plays a pertinent role in the outcome of the claim.
Please accept our apologies for any inconvenience caused.
Kind Regards,
The First for Women Team