Claim and Panel beater referred to

Would’ve given it 5 star if it’s not for the panel beater they referred me to. I had no hassles when making the claim, I was assisted very fast and my claim was approved within 24 hours even though the excess was more than the initial one that is on my contact. I dropped off my car at Renew it, as they had insisted I use it even though I didn’t want to because I had seen their bad reviews. I took my car, it’s been more than a week with no communication from them.