***/3

I have never experienced such a poor level of service from an entire team.

The claim was submitted on 5 January, yet the validator only made contact on 20 January. The validator then advised that an email requesting additional information would be sent on 23 January, which I am still awaiting to date.

I requested to be escalated to a manager and the complaints team weeks ago, however no assistance was provided. As a result of these delays and lack of communication, the claim has become stagnant. I am now paying premiums on a vehicle that has been written off.

I attempted to call in on Monday multiple times, but none of my calls were answered.

If there is any assistance you are capable of providing at this stage, please provide all call recordings related to this claim by close of business today. I will be seeking further assistance through the NFO.

I am extremely dissatisfied with the lack of service and the fact that I am not being treated as a paying customer.