BK
Bonakele K

1 reviews | Active since Jul 2019

27 Jun 2023, 15:59

Claim

So you all agre going to hide behind loadshedding and declare all our claims to have been caused by a surge fault and not pay??

That is ****py and *********. It cannot be that for every appliance that is faulty it is due to a surge fault, what happened to wear and tear? We take up insurance and pay every month without any hustles so that in a time of need we know we are covered. But most recently, I've had to question how you conduct business and I am disgusted.

Bring back my microwave, cancel my insurance whilst at it.

0
Replies (2)
1st for Women
1st for Women's reply27 Jun 2023, 16:02
Official
Hi Bonakele, 
 
 We are disappointed to hear about your service experience. 
 
 Kindly note that your matter has been escalated to the relevant team to look into. 
 
 Kind Regards,

The 1st for Women Team 
BK
Bonakele K's update30 Jun 2023, 06:39
Reviewer Update
Do not patronise your customers with your computer generated responses, I called your contact centre yesterday to no avail.

I want my microwave back, SEND BACK MY MICROWAVE!!!!!