Hellopeter
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1 reviews | Active since Nov 2016

31 Oct 2017, 11:07

Cellphone Claim - Not processed

I submitted a cellphone claim on the 11 Oct 2017 and I spoke to Baba Lehlohonolo and he assured me that some will be in contact me soon - but there was no feedback. I called again on the 30th Oct 2017 and I was told that Baba Lehlohonolo did not send my claim to the processing department - SUCH BAD SERVICE. I'm disappointed and frustrated that with First for Women Insurance and the bad service from your staff member. There is still no feedback - NOTHING and I still don't have a phone . Very disappointing and poor service!!!!!!!!!!!

0
Replies (5)
1st for Women
1st for Women's reply31 Oct 2017, 11:53
Official

We acknowledge receipt of your complaint.

One of our Customer Relation Specialist will be in contact with you shortly to discuss your concerns.

Kind Regards,
The First for Women Team.

1st for Women
1st for Women's reply31 Oct 2017, 12:01
Official

Update:

As discussed with our Customer Relation Specialists, we sincerely apologise for the frustration this has caused, we will certainly investigate the service failures and address it on an internal basis.

Please accept final feedback from our claims department today, and we invite you to contact our Customer Relation Specialist if you require further assistance.

Kind Regards,

The First for Women Team.

1st for Women
1st for Women's reply31 Oct 2017, 14:05
Official

Update:

We are pleased to confirm that this matter has been resolved.

Kind Regards,
The First for Women Team.

's update02 Nov 2017, 15:48
Reviewer Update
Dear Dorothy Smith Thank you so much for you assistance in resolving my issue immediately. My cellphone claim was paid with 3 days as promised. You were VERY professional, patient and understood my frustrations and you prompt, efficient and also gave me updates all the time. I must say you know everything about "'CUSTOMER SATISFACTION. Your customer service is excellent and FFW is lucky to have an asset like you . You deserve a reward honestly. For this reason I will change my rate to 5 star on Hellopeter. Please forward this message to your Manager it is also directed to her/him.
1st for Women
1st for Women's reply02 Nov 2017, 15:53
Official

We are truly happy with you that this matter was resolved.

We sincerely appreciate your heartfelt compliment and will make sure to inform Dorothy as well as her manager about your kind words.

We wish you a great day further.

Best Regards,
The First for Women Team.