1 reviews | Active since Nov 2017
Car returned from panel beater with more/new damage.
The problem started with my car not being fixed by the panel beaters assigned to me by the insurance, things went from bad to worse which ended up with the car incurring additional damage (see link attached) https://www.hellopeter.com/renew-it-edenvale/reviews/car-returned-with-new-damage- ********** since this incident i have had no feedback from the insurance and the assigned assessor is giving me the runaround. I reported this matter to First for Women on Tuesday (21 November 2017) and was told that they would send an assessor back to assess the damage on the vehicle it has been a week and i have not received any correspondence . The CSA at Renew-it (Edenvale) connected me to the assessor (Junior Cofelo) whilst i was there, he told me that he is unable to assist me. I called him on Friday (24 November 2017), he had no feedback for me. I called him again on Monday (27 November 2017) hoping that he would have some sort of update only to find out no one has bothered to attend to my car. Till this day i have not heard anything from the insurance. we moving into December which mean its almost 2 months without my car. Disgusted doesn't even begin to explain how i feel towards my treatment by First for Women.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss your concerns.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialist, we confirm that arrangements were made to have your vehicle booked at a repairer that will assist us with a report to establish the problem. Our assessor will also liaise with you once the report was received in order to discuss the way going forward.
We apologise for the frustration this has caused and invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialist, we confirm that arrangements were made to have your vehicle booked at a repairer that will assist us with a report to establish the problem. Our assessor will also liaise with you once the report was received in order to discuss the way going forward.
We apologise for the frustration this has caused and invite you to contact our Customer Relation Specialist if you require further assistance.
Kind Regards,
The First for Women Team.