Car Repair

I am not happy with the progress on my car repair. It has been 2 months since I was informed of my claim having been processed and approved. To this day, the panel beater hasn't done anything on the vehicle simply because "they are waiting for an updated authorization" from my insurer. When I am doing follow-ups, I keep being taken back and forth. The panel beater always refers me back to my insurer to talk to the assessor, and whenever I call the insurer, I never seem to get hold of the assessor by the name of Hayley O. I always get a promise that he's going to get back to me, and never does. I am frustrated with this slow-paced approach and never-ending imaginary position of whether I am ever going to get back my vehicle, yet I am timeously paying for the insurance premium monthly.