Car-less!!!! A month later

<p>So I was in an accident about 25 days ago. Needless to say, my car is yet to undergo repairs. 1. This insurance company took their own precious time to approve my claim, knowing very well I already had the use of my courtesy car which was due to be returned within 5 days after my claim had been approved. But also, why did they take 8 days to approve my claim when I gave them true and pertinent facts leading up to the accident event. Also, when we take out insurance why are we not advised of the fact that it is your policy to take 10 days for your company to approve claims. But also your repair company takes 20 days from the time they receive parts to get fix, so basically my claim was approved on Thursday then they got the parts on Tuesday, 3 days before the rental car was due to be returned. But also no one wants to take accountability for anything, the insurance premium for December has gone off, hell my car installment has gone off, for a car I have no right of use off. I have had such a rough week last week, without a car, yet and still I am paying. Why is there no transparency, but also where is courtesy. How am I supposed to recommend this company to anyone when I myself am this aggrieved. You need to treat your customers better, we deserve better!</p>