Car Insurance Ridiculous Service

I phoned to review my policy. Put through to an agent. Was told because my policy is so many years old, he has to put me through to someone else. Speak to an agent . I ask her to please not give me a new quote with increased excess. This is what she does. Told her this is unacceptable so she has to speak to a supervisor. I hold on for a long time and the call gets cut. No callback. Put a request for a call back on the website. Get called back, and my ID verified. Now holding on for 10 minutes wiaiting for a consultant. Does fort for Women value clients . And to top it all off I have a quote for half the amount charged by First for Women on Hippo.