SM
Shalati M
1 reviews | Active since Oct 2018
21 Nov 2019, 15:58
Car Insurance Claim
Its been 3 weeks since my car was taken in and the parts have not yet even been ordered. The claims department sat with my car for 2 weeks and shipped it off to a different auto body far from me without notifying me of the decision. i am disappointed of the service i have received and a a result would not advise anyone to join them. Im cancelling my policy with them as of immediate effect.
Helpful (0)
Replies (3)0
Replies (3)
1st for Women's replyOfficial
21 Nov 2019, 16:36Hi Shalati,
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The 1st for Women Team.
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The 1st for Women Team.
1st for Women's reply21 Nov 2019, 16:36
Official
Hi Shalati,
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The 1st for Women Team.
We are concerned to hear you say this and would like to assist you.
One of our Customer Relation Specialist will make contact with you to address your concerns.
Kind Regards,
The 1st for Women Team.
SM
Shalati M's updateReviewer Update
21 Nov 2019, 19:15Thank you for your automated response.
I would greatly appreciate it if you could assist me escalate my query to the claims manager.
I am extremely disappointed by the service and lack of urgency I have received from FFW.
Thank You
I would greatly appreciate it if you could assist me escalate my query to the claims manager.
I am extremely disappointed by the service and lack of urgency I have received from FFW.
Thank You
SM
Shalati M's update21 Nov 2019, 19:15
Reviewer Update
Thank you for your automated response.
I would greatly appreciate it if you could assist me escalate my query to the claims manager.
I am extremely disappointed by the service and lack of urgency I have received from FFW.
Thank You
I would greatly appreciate it if you could assist me escalate my query to the claims manager.
I am extremely disappointed by the service and lack of urgency I have received from FFW.
Thank You
SM
Shalati M's updateReviewer Update
26 Nov 2019, 09:12Good Day,
This is a reminder that the consultant from FFW gives me a call today, 26/11/2019 to assist as advised on Friday.
Once again i have not been able to get ahold of the claims consultant handling my claim nor the autobody. Neither of them have returned my calls nor responded to my emails.
Once again i'm extremely disappointed at the service (lack of communication) and lack of urgency i have received thus far.
Looking forward to your prompt response.
Regards,
This is a reminder that the consultant from FFW gives me a call today, 26/11/2019 to assist as advised on Friday.
Once again i have not been able to get ahold of the claims consultant handling my claim nor the autobody. Neither of them have returned my calls nor responded to my emails.
Once again i'm extremely disappointed at the service (lack of communication) and lack of urgency i have received thus far.
Looking forward to your prompt response.
Regards,
SM
Shalati M's update26 Nov 2019, 09:12
Reviewer Update
Good Day,
This is a reminder that the consultant from FFW gives me a call today, 26/11/2019 to assist as advised on Friday.
Once again i have not been able to get ahold of the claims consultant handling my claim nor the autobody. Neither of them have returned my calls nor responded to my emails.
Once again i'm extremely disappointed at the service (lack of communication) and lack of urgency i have received thus far.
Looking forward to your prompt response.
Regards,
This is a reminder that the consultant from FFW gives me a call today, 26/11/2019 to assist as advised on Friday.
Once again i have not been able to get ahold of the claims consultant handling my claim nor the autobody. Neither of them have returned my calls nor responded to my emails.
Once again i'm extremely disappointed at the service (lack of communication) and lack of urgency i have received thus far.
Looking forward to your prompt response.
Regards,