Car insurance

Good morning Im Zama policy no ********** 80 Im a member of first for women since 2016 on my first car im still a member but the treatment im getting to them it total not good as we speak today i have to take a leave, problem started on 2016,Oct my car was beaten my heal n they send i must send it in a panel beater in Mpumalanga i did the car needed to be repaint they did the guy struggle to match the paint of mazda (metallic red) than it take them two months to fix the car, n the car was a mess aftr repair n you couldn't see different on a car i called insurance to send assessor to see the car but dey ddnt, so last month i take a car to value it at mazda as it was the end of my warranty so i can take another car the value dropped bcos they said the colour is not for mazda so ig they take it theu need to paint the car with mazdas paint ok i called them at first for women they said they goona call me back they didn't, after 2weeks my car have an incident on the 13April that when other prblm start they it was a weekend they said i cnt but a claim coz claim dep tgey not wek on a week, Monday i called ask them to call me tbey ddnt that lead my claim to be completed by wensday i asked while they take my car with a towtruck on sunday the 14 into assessor center ok i asked for cartescar they said my policy doesnt cover it i asked for the call records that take forever it was on the 15 they keep playing hide and seek having many stories on all this they dont contact me i contact them worse once i asked for call back they don't on d 29 they called bcos i beeing called nonw stop n ask for the manager, on the 29it when i get the authorization all this the car is been taken to the panel beater and no call records they said they do me a favor they gonna give me cartescar and imist add R57 on mu policy n they take it that day they have listen to the records so i ask them to send it to me they refuse they said there is nl need for me to listen to it i assist ask flr a manager again, the manager aproved that fine theu should send it ok when i listen to the record the lady said she give me full comprehensive cover, Ok on the 30i got the car hire for when i get into European cars they said first for women must give me 15days while to me they said it 31days i called them they said it was a mistake and extend it to 20 while all this process they send the panel beater that fix the car before to call me and arrange to fix the paint while i live in Durban now the car were fixed by them while i was living in mpumalanga i told them coz tbey said they need a week to fix tge car i askwd them whos gonna pay for the expenses coz im in durbna Kzn now i need to travel, i need even accommodation as well they said they gonna call me back until today they ddnt so i go back to the insurance and they keep saying why i ddnt tell them abt the paint on 2016while i dd i asked for the assesor on my history call they confirmed that it there now they keep ignoring the paint issue While i see that the car gonna be send for paint again i called them that if dis guys here they paint tbe car it gonna be two colours why they don't fix this problem once no one listen they said i must wait for the assessor now ok dat lead that the car was being paint when they finish they calles me at the panel beater that the car is 2 colour n the assessor came and saw that as well last week the guys ask me to take the car coz they have fix their part coz the car was to be fixed ony the bumper and the bornet so now the car doesn't have space there so now i must take it i cant take a 2 colour car now they said guys from mpumalanga r the once whos liable for the cost, i dnt knw the guys coz it them first for women's who send me der so now i really dont knw wat going on, today is the 20i must take car hire back friday they were gonna contact me the insurance to tell me wat tge out come but they ddnt shamw now i had to ask the assersor guy coz i had to take a leave coz i cnt go to wrk while i need to take this car back like im stressed everything happen if i called and all they do is to take the money i pay R1557now