Car claim taking ages to get finalised

<p>Hi I was involved in a car accident on the 20th of June 2016. Till this day the car claim has not been finalised and none of their consultants have answers on what the delay is. I have submitted all that is required of me but I am being told about admin work in process. Can this take more than three weeks without finalising? </p> <p>Three weeks without an answer and no car has gotten very frustrating. Consultants promise to get the lady handling my claim to call shortly but she never did.</p> <p>I was even reassured that my claim has been escalated but still the claim has not been finalised and with no straight answer as to why. </p> <p> </p> <p> </p> <p> </p>