1 reviews | Active since Jun 2012
Cant get hold of the Touch Up claims department
I have the touch up policy now for over 6 years and I need to make a claim. Initially I have been given a number to call from someone in the call centre ***(Automagic) but when I called them they could not find my records on their system. I then called in again to the FFW call centre and they checked my records and could see that I am an existing customer and that I need to another number ***. When trying to call this number it keeps on telling me that I need to hold for 33min 30 sec. I tried this on a few occasions today with times of over 30min. Is this type of rigmarole one needs to go through to make a claim? I have been paying for services for quite some time now and now that I need to claim it is a problem.
Thank you for bringing this matter to our attention.
We understand that the Customer Relations Team have attempted to reach you telephonically, however not successful.
In the interim the matter has been escalated on your behalf to ensure that we contact you in order to conclude the matter.
We acknowledge the frustration and extend our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We understand that the Customer Relations Team have attempted to reach you telephonically, however not successful.
In the interim the matter has been escalated on your behalf to ensure that we contact you in order to conclude the matter.
We acknowledge the frustration and extend our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team