Can't complain about service as there is none

I have been trying to add a new laptop to my policy online for a week now. I no longer have the ability to edit anything online, When phoning the calls centre you either don't get through or they keep you on hold. When I added up my monthly premium online, the amounts do not add up. For the portable possessions the monthly premium is R27533.10 and all the rest had doubled coming out at a monthly premium R42000+ which did not relate to the actual premium - strange when my overall premium is R6500. I was finally put through to the retentions department on 22 June and was told by Kamo that there was an issue with my policy as I had made a "mistake" when I had added a new iPad to my policy in May. Strange that the documents that I received when I made the change are correct and why offer an online service when it is so unstable. I am very tech-savvy and have no idea what mistake I made. She promised me that she had escalated my problem and all will be sorted. She also promised me that she would phone me at 8:00 on the 24 June so she could add my laptop for me. I am still waiting. I have tried the customer service number again more than once I get cut off with no answer. I have left 3 call me back messages and still no answer. I am still unable to edit or add any items in the online portal. I am needing to take my new laptop to work tomorrow and it is uninsured.