1 reviews | Active since Jan 2018
Cannot afford excess cannot have my vehicle repaired
I have had a policy with 1st for women for almost 6 years. To my knowledge I had started out with an excess of about R3000. My excess has over the years increased to R 5100. I understand your premiums increase but how come the excess especially with an good claims history. I was involved in an accident yesterday where my wheel got damaged in the process and a slight dent to the bottom of the vehicle. Road side assistance provided good assistance I my vehicle was towed away as it was underivable. I am however stranded with no clue of where to from here and vehicle still at the tow house
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, without success and a message was left on your voice mail.
The process is to have a claim registered, our claims team will therefore be in contact with you to register the claim, arrange for the assessment of damages to your vehicle, etc... The process will however be explained to you as well as the excess.
Kindly expect a call during the course of today as we need to have the claim registered.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists attempted to contact you, without success and a message was left on your voice mail.
The process is to have a claim registered, our claims team will therefore be in contact with you to register the claim, arrange for the assessment of damages to your vehicle, etc... The process will however be explained to you as well as the excess.
Kindly expect a call during the course of today as we need to have the claim registered.
Kind Regards,
The First for Women Team.
Update:
Only a pleasure, hence the reason as to why the claims team will discuss the excess with you.
We have requested that they contact you to discuss it, which they will do soonest.
Kind Regards,
The First for Women Team.
Update:
Only a pleasure, hence the reason as to why the claims team will discuss the excess with you.
We have requested that they contact you to discuss it, which they will do soonest.
Kind Regards,
The First for Women Team.
Update:
Our claims department contacted you, you were however not in agreement to register the claim until the complaint is resolved.
Please understand that you need to follow the process. Our offices will be in contact with you to proceed with the matter.
Kind Regards,
The First for Women Team.
Update:
Our claims department contacted you, you were however not in agreement to register the claim until the complaint is resolved.
Please understand that you need to follow the process. Our offices will be in contact with you to proceed with the matter.
Kind Regards,
The First for Women Team.