1 reviews | Active since Dec 2011
Cancelled Policy and Still Debiting
Good Day<br> <br> I sent an e-mail to your retention department on the 3rd of Feb 2016 Cancelling the Legal cover on the Insuranec policy after I cancelled my main insurance policy as it was very expensive.<br> <br> Now the bank account was debited today the 10th of Feb 2016 and the debit hopped. and I have to pay fees as a result. Since when do you debit on the 10th when my account gets debited on the 26th of every month<br> <br> This is unacceptable and I demand an explanation I have all the e-mails to prove it and you guys still asked if the legal cover could be cancelled as well of which we said yes to but no reply or acknowledgement was given.<br> <br> Please remove all tracers of this policy including bank details<br> <br>
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to address all the concerns raised in it's entirety.
We acknowledge that the frustration as well as the financial impact and hope that the gesture offered telephonically will be recieved in the light it's intended for.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to address all the concerns raised in it's entirety.
We acknowledge that the frustration as well as the financial impact and hope that the gesture offered telephonically will be recieved in the light it's intended for.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team