TR
T R

1 reviews | Active since May 2021

02 Jul 2022, 14:04

Cancelled Policy 1st For Women still deducting money months after cancellation

On 11 May 2022, I called 1st For Women and cancelled my car insurance as I no longer have a car. 1st For Women are still debiting my account after I cancelled the insurance. They've taken my money 1 June 2022, I July 2022 and when I look on my profile the car insurance is still active and the next premium deduction is scheduled for the 1 Aug 2022. This policy was cancelled on the 11 May 2022, but 1st For Women is still charging. I need to be reimbursed for all the money they have taken off my account from all dates since I cancelled the car insurance. This is very ridiculous and terrible service. I have no car, but im being charged for car insurance that I cancelled directly with 1st For Women. I need to be refunded immediately. The spoke this person from First For Woman Lethabo Mosiya on 11 May 2022 when I cancelled my policy.

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Replies (2)
1st for Women
1st for Women's reply02 Jul 2022, 14:15
Official
Hi TR,

We are very sorry for the experience, our team will investigate and assist you during business hours.

Regards,
The 1st for Women Team
TR
T R's update06 Jul 2022, 20:33
Reviewer Update
This policy was cancelled on the 11 May 2020. Go and listen to the call recording. You guys need to refund me for money taken off my account on 1st June 2022 and 1st July 2022. Sending me a cancellation letter telling me cancellation is effective from today, I want money back. I did all I needed everything I needed to do to have this cancelled on the 11th May 2022, your team skrewed up everything.

FFW owes me money, basically you stole my money. I shouldn't have to bare the burden because your processes are inefficient.