Cancellation not processed

Item: 1st for Women
Rating: 2
Author: Lynette F

despite 2 e-mails to cancel my insurance, my bank account was still debited I have made 3 attempts to request a refund via the call centre only to be hung up on by the agents. Impossible to get through to a manager or anyone senior . Disgusting service.

Helpful (0)

Replies (1)

1st for Women's replyOfficial

02 Jun 2015, 10:52

Hello Lynettef,

Thank you for bringing this matter to our attention.

We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.

We assure you the overall behaviour is being investigated and feedback on the outcome will be communicated as soon as possible.

Please accept our sincere apologies for all the inconvenience and frustration caused.

Kind Regards,

The First for Women Team

1st for Women's reply02 Jun 2015, 10:52

Official