KK
Kerry K
1 reviews | Active since Jun 2014
08 Mar 2016, 10:20
Cancellation nightmare
I emailed the First For Women client contact centre to enquire about cancelling my contract and received a response 10 days later requesting that I call the call centre. I then called the call centre today and they told me that their systems were down and when I complained about the service the call centre agent actually put the phone down on me. All I want to do is cancel my car and home insurance because I am moving overseas and selling both my house and car.
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1st for Women's replyOfficial
09 Mar 2016, 10:56Hello CoolCustomer,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to conclude the request for the cancellation of the policy.
We ackowledge the frustration around getting the task actioned/completed and have in the interim addressed the behaviour on an internal basis.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to conclude the request for the cancellation of the policy.
We ackowledge the frustration around getting the task actioned/completed and have in the interim addressed the behaviour on an internal basis.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
1st for Women's reply09 Mar 2016, 10:56
Official
Hello CoolCustomer,
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to conclude the request for the cancellation of the policy.
We ackowledge the frustration around getting the task actioned/completed and have in the interim addressed the behaviour on an internal basis.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the customer relations specialist has been in contact with you to conclude the request for the cancellation of the policy.
We ackowledge the frustration around getting the task actioned/completed and have in the interim addressed the behaviour on an internal basis.
Please accept our sincere apologies for all the inconvenience caused.
Kind Regards,
The First for Women Team