Call centre agent Nothando was exceptionally helpful with my claim, claim information, but I do not believe that I should pay any excess on my main policy because I am losing my cashback and this is my first claim in 2 years

Call centre agent Nothando was exceptionally helpful with my claim, claim information, but I do not believe that I should pay any excess on my main policy because I am losing my cashback and this is my first claim in 2 years. Good luck to Nothando.