cL
correen L

1 reviews | Active since Mar 2013

17 Jun 2016, 15:07

BUNCH OF ******

<p>WHEN I TOOK OUT INSURANCE WITH FIRST FOR WOMAN I FELT THAT I WAS COVERED WITH NO ISSUES. WELL I WAS WRONG,MY FIRST TIME EVER I GET IN AN ACCIDENT I HAVE A HUGE ISSUE. MY EXCESS WAS R3850 WHEN I TOOK OUT THE INSURANCE WHEN MY CAR WAS TAKEN TO THE PANELBEATER ALL OF A SUDDEN MY EXCESS AMOUT IS R9150. THEY PUT IT UP WITHOUT MY KNOWLEDGE OR CONSENT. THEY SAY IT WAS THE ANNUAL REVIEW AND THEY HAVE THE RIGHT TO CHANGE OR CANCEL MY PILICY. SURELY THIS MUST BE DONE WITH MY CONSENT SEEING THAT I AM PAYING ON TIME EVERY MONTH.I ALSO CALLED THEM IN JANUARY TO UPDATE MY DETAILS, THAT WAS ALSO NOT DONE NOW THAT IS NOT THEIR PROBLEM AND THEY DONT HAVE ANY PROOF OF THAT.I WOULD THING TWICE BEFORE TAKING OUT INSURANCE WITH FIRST FOR WOMAN AS THEY DONT CARE ABOUT THEIR CUSTOMERS THEY ARE ONLY LOOKING FOR WAYS TO MAKE MONEY OUT OF YOU</p>

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Replies (1)
1st for Women
1st for Women's reply20 Jun 2016, 07:15
Official

Thank you for bringing this matter to our attention.

We have in the interim escalated the matter to the customer relations specialist and will ensure that you are contacted shortly to discuss a possible solution.

We acknowledge the frustration, please accept our apologies for the inconvenience caused.

Kind Regards,

The First for Women Team