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lerato R

1 reviews | Active since Feb 2011

26 Aug 2016, 14:42

billed for the phone that was paid for

<p>In 2014 I claim fir 9630 curve BlackBerry. It was paid in November can't recall the date I called to update the new phone 9720. I was surprised I received the policy documents and it was not cancelled. I then claimed for refund and until today they are still investigating the matte</p>

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Replies (1)
1st for Women
1st for Women's reply26 Aug 2016, 14:49
Official

Thank you for bringing this matter to our attention.

We understand that the matter has been referred to the refunds department.

We will escalate in the interim and revert back to you as soon as possible.

Please accept our sincere apologies for all the inconvenience caused.

Kind Regards,

The First for Women Team