Big ********

I have been with 1st for Women since 2017, Last year i have taken a preowned warrant ( VAP cover). On the VAP policy document that was sent to me after taking the cover my car was assigned to Better Drive 4, but its not explained what Better Drive 4 means, terms and conditions are available on the website not on the policy document. I went to the website and read the terms and conditions and noticed that the car is assigned to a wrong group( old car that is older than 10 years with km over 220 000km). My car is 7 years and has 110 000 km. I called the insurance wanted to fix the issue, I was put on hold for more than an hour , when someone finally attend to my call I was told someone will call back. I called 5 time and the call was transferred to be to alt least 6 people and no one helped.