BEYOND UNHAPPY

<p>Hi FFW.</p> <p> </p> <p>Please be advised that I would like to cancel my policy with you.<br /><br />Not only have I received the worst customer service from you, but I am also absolutely appalled at your turn over times for feedback on something as simple as listening to a recording.<br /><br />3-5 working days to listen to a recording? SHOCKING!!! I work in a call centre and in order to ensure our clients are satisfied with their service, we would attend to such a query WITHIN THE SAME DAY.<br /><br />Your sales agents? I won't even go there. However, failure to capture an application correctly seems to be fine with you people? The agent insured my car, without any details regarding the car, this was only done when I called in to complain about the fact that the agent DID NOT inform me that my account would be debited in the beginning of the month. Hurrendous miscommunication of information.</p> <p> </p> <p>I would like this resolved as soon as possible and I would like for my policy to be cancelled ASAP!!!!!!!!!!</p>