1 reviews | Active since Sept 2013
Beyond ridiculous and disgusting!!!
I am beyond livid at the moment and will do everything in my power to get my money back from First for Woman Insurance. I phoned for a quote, as everyone knows they don't give you a quote unless you give your banking details. I did call and tell them I wanted the insurance to start on the 17th June 2015. On the 16th of June 2015 I cancelled my insurance via email, of which I have the proof. On the 18th June 2015 I was charged R260 for an admin fee and R229.87 for insurance. I have not had a days cover. Today I get an email to say that out of the R489.84 I will only get given a refund of R113.93??? The R260 admin charge won't be refunded. This is not acceptable at all and utterly disgusting!!! I want answers!!!
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We also confirm that a business decision has been made to refund the admin fee accordingly, we trust that the interim resolution meets your approval while we await further confirmation from the Banking Institution.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team
Thank you for bringing this matter to our attention.
We confirm that the Customer Relations Specialist has been in contact with you to discuss the matter.
We also confirm that a business decision has been made to refund the admin fee accordingly, we trust that the interim resolution meets your approval while we await further confirmation from the Banking Institution.
Please accept our sincere apologies for the inconvenience caused.
Kind Regards,
The First for Women Team