Beyond dissapointed

<p>Never in my life have I experienced such bad service. I phoned this morning at 8am to tell insurance that my house was under water because of rain last night. I phoned FFW AGAIN at 1pm. They said they were sorry and that they could not help me today as everybody is closed now and that I must wait until Monday. Even suggested I google my own builder/plumber close to me and ask them to come have a look. What was the point of me phoning them at 8am this morning and paying insurance every month. Weather says it will rain again tonight. Thanks FFW for even more damage to my house after telling me that you consider this to be an emergency and that sonebody will def be at my house today. I work as an advocate and I live alone. Now I will have to cancel my clients for Monday. The bad service simply makes me sick. </p>