Beyond disappointment with 1st for women car warranty claim

I am beyond disappointment; I have lost all hope that my car will be repaired. I have a Pre-Owned Warranty with 1st for women that I changed due to the number of years my vehicle was in 2020. Before that I had a motor warranty with 1st for women. I have never made a single claim ever since I took the cover. I take exceptionally safe care of my vehicle and ensure it service when its due. I noticed that my car was dropping coolant fluid extremely which can cause costly damage to the engine. I contacted 1st for women warranty claims on the 22 of July 2024 and I spoke to Phillip and advised me on the requirement and the information that was required and a possible duration it would take to process the claim. A *** policy number: ***/1 Miss T Cele) was issued to the Mo-Auto and on the 24 of July 2024 an e-mail from *** in response to the required documentation that was sent, with a stating that someone will be in touch with me within 24hrs. I called from the 24 to the 26 getting no feedback on if my claim was being processed, but I was directed to different people and told to call different numbers. Up until the 26 of July the Mo-tech informed me that they were unable to keep my car in the premises anymore because 1st for women is not updating us on anything an about the claim. I had to collect my vehicle and remove from Mo-tech and on the following week I took my vehicle to Bosch Springfield Park on the 29th of July, and I had to start the process from scratch once again, PLEASE BE AWARE I CURRENTLY HAVE NO TRANSPORT TO MOVE AROUND. The leak is because extreme as the car is used which cause bigger damage leading to ENGINE BLOW OUT. Bosch started the process (***) on the 30th of July and I have been trying to follow up of the claim and I spoke to Zandile, she informed me that the claim is with the assessor, and someone would contact me. I called again on the 31 of July to do a follow up and I was told email Flippie Vilijoen and still no response. Today is the 01 of August and still no response, Bosch has tried to contact warranty claim on way forward. I believe that Bosch will soon request that I collect my vehicle and the possibilities are very that I will damage it even more since my car is STILL NOT REPAIRED AND MY CLAIM IS NOT PROCESSED AND NO ONE FROM 1ST FOR WOMEN HAS CALL AND GAVE ME ANY UPDATES ON WAY FORWARD. I AM EXTREME HOPELESS THAT MY CAR WILL GET REPAIRED BEFORE THE END OF THIS WEEK.