Bad servise

I have sent an email to cancel my policy on the 7th of Feb, car and house contents, I have not received an acknowledgement of my email, I called on the the 16th of Feb, only then the consultant wanted to retain me, I requested that they call me around lunch time because I would have more time, which they never called me, I called again on Monday 19th and I was put on hold for more than 15 minutes

Can I request that my policy be cancelled, I do not want to see FFW debit order to my account