BAD SERVICE & POOR KNOWLEDGE OF INFORMATION

On the 24th of February i was in an attempted hijack outside Johannesburg. we luckly got away but my car was badly damaged and could not drive further. i called First For Woman and the Road Side Assistance was EXCELLENT. Since i had no Car Hire on my policy a Guardian Angel had to take me home and i had to pay R1200 just for that. a few days after i went to the warehouse where my car is kept for assesment because i forgot my ipad. upon arriving at the car i saw that my car was badly damaged on the left hand side and tail light also gone. i called FFW first thing i got home and told them about that. they would follow up with that. Approx on the 3/4 of March a lady called Daisy called me to confirm that the claim was rejected because a premium for February did not go off. i also told her about my damaged car and she put me through to a gentleman named Remano. SInce then i have tried to send emails requesting so answers as their service provider damaged my car but only got shallow answers. no real answers. my car is still at the warehouse and i still have to call them everytime. they dont call back or inform me off any progress. in fact there was no progress yet. SO BAD SERVICE!!!