Bad service from first for women

We were with first for women. But changed insurance.

My husband was in a car accident, the other drivers fault as he used a lane that wasn’t for turning and turned into it. Contacted our insurance, car was fixed we had to pay an excess which they would claim back from the third party.

After the accident we left them because we felt that it was more of an expense to be with them and we didn’t feel protected at all. Very happy with our new insurance.

Since then the claim has gone to legal. The lady we dealing with is Carol who is not the most pleasant person to deal with. I called to follow up and she basically told me that i don’t have to call she will call me when my documents land on her desk. I love following up it’s almost r6000!

I have missed some of her calls and upon returning them she has already left for the day I would say to every person I speak to can she please pop me an email as it’s difficult for me to answer during the day and after 4 pm is the only time I can call. Been almost 2 months no email. I have emailed her saying I missed the call can she email me no reply.

I asked the question when I took my business somewhere else does this mean you won’t work on my claim I was assured no this is not the case but clearly it is just that. We have been busy with this claim since June/ July already and still the matter hasn’t been resolved. My last communication was on the 23/10/2018 saying to her please email me. The email before that was saying I called the office last week you weren’t there can you please email me it’s easier for me. One month and a half later and still no response.

This is how dearly you treat customers I’m disgusted at the lack of service.