BAD SERVICE/*****

Good day, I just wanted to bring something to your attention that i'm not happy with. I submited my phone for repairs a few weeks ago. I received a call and an e-mail saying the phone cannot be repair so i'll have to get a new phone. I was told the compant that does repairs for FFW advised that they do not have the parts to fix the phone so the'll have to give me cash to get a new phone. I submitted am iphone 6s plus rose gold which is going for R16 000 but your company wants to give me R10 000 who is going to pay the other R6 000 that is total *****. I'm handing this matter to the ombudsman if i do not get any feedback by 12pm today because have waited for too long. All i want is a new phone before Wednesday because this is really pulling me back i can work now because i do not have a phone have to use other people's phone to receive calls. Please treat this very urgently. Have asked your company to contact the iphone for the price of the iphone 6s plus 64gb rose gold but they don't have to do that they keep telling stories. I'm actually going to expose your company on social media and write to the papers and radio stations for people to know about your business deals.