Bad service for the second time.

Not happy with the service I've been getting from first4 women. I opened a claim for my washing machine December 2020, my washing machine sundendly spotted working while doing my laundry and then I reported it to frist 4 woman. On the 18th of December 2020 my machine was picked up by a the service provider (KOMU:Digital solutions) for repairs then after few days the service provider called and advised that the outlet pipe of the machine is the one that's causing the machine not to work and they will returning the machine On the 29th of December, the washing machine was returned and tested on the spot it arrived, I showed the two man who returned it what is the problem on why first of all the machine was reported. They saw that the water fills up in the machine as programed to watch the clothes but the machine will make a sound that it's washing the clothes but it's not spinning at all however making a sound that it's washing . The machine was returned back to the service provider and days after they called, said that the problem it's still the outlet pipe causing the problem and even that lead is damaged on the lead but outlet pipe is one causing the machine not to work and also First 4 women adviced that in that case its now not covered by the insurance, 21Jan 2021 the washing machine was returned without being repaired.. I as first 4 woman client request a second opinion from a different service provider which was provided, (ASSESSTECH Consulting services) was sent to collect the machine on the 25th Jan 2021, No calls, follow up from first for women or the service providers was received, A month after Today the 2nd March 2021 the service provider called to find out when the machine can be returned, it's not repaired because the lead senser is broken different from what the first service provider said. And they don't repair that. I explained to the service provider on what is the actual problem that even if the lead was broken but machine was working properly but only stopped spinning and washing the clothes. The service providers didn't want to hear my side of the story but only wanted to return the machine back after a month they had it with them. Two different services providers that where provided by first for women reportes two different damages, first it was an outlet pipe which I don't understand how can the outlet pipe cause a washing machine not work but drains out water properly. Second it's a lead sensor that's causing the problem not the machine work but before it worked even if the lead was broken, as long the lead it's closed the washing machine works.

It's easy for first for women to debit one's account but when paying out a claim it's a process, a guardian angel that takes ur money but won't help you. False advertising it is. Why cant they replace my machine because it's not working.

It's the second claim with first 4women and they are giving me problems again. What a bad insurance it is.