BAD SERVICE EVER FOR CLAIMS AND 1ST FOR WOMEN INSURANCE

I got hijacked on the 27th of April 2021. My car and handbag were taken away. Luckily my car was recovered. The hijackers got away with the car keys and I don't have a spare key. It takes almost an hour to log a claim. I asked for a phone from a friend to log a claim with the insurance. Every time I'm on the phone with the consultant we got cut off as the airtime is exhausted. I requested them to call me back twice they never did. I had no phone nor money. It took them 5 days to get back to me. They insurer send an email today , saying to me they want letters of my previous insurers for the past 7 years. Why was that information not requested when I joined the insurance years ago? Those insured with 1st for women, hope you wont be experiencing the same challenges.