Bad service

I was in an accident on the 19 March 2020 and my car was towed by the company i do not know i guess they were outsourcing a tow truck.two days later i cancelled for my car to be repaired as it had minor repairs.I called first for woman to come and collect my car and i was taken from pillar to post,however later on that day i went to Newclair to collect my car i was told they cant find my car.i was furious and call the call centre of which they made me hold for over 30 min.finally i got help from Danielle who gave me good service and i managed to get my car.when i got at home same that day i was missing jack hydraulic jack spanner.i have tried called and sent emails to first for woman with no luck.it is