Bad Service

Our car was involved in an accident on the 28th Feb 2024, it was towed to the Empangeni Auto-Renovators. The service has been terrible, even today they haven't fixed the car. They say they are waiting for parts. The insurance doesn't bother to find out what is happening. We must keep calling the panel beater and the insurance. This is the 3rd month. Yesterday we called the panel beater and they told us that they are still waiting for parts. Our car is a Ford Everest and there's Ford all over South Africa. Can you imagine having no car for almost 3 months. Panel beaters gave us a very old unreliable car to use in the meantime. In my view the car should have been written-off, it bursts airbags but they still insisted that it can be fixed. Whole 3 months waiting, clients should demand an unlimited courtesy car when they opt for it if you are with this insurance company.