FM
Fulufhelo M
1 reviews | Active since Jul 2025
15 Jul 2025, 18:51
Bad service and no communication
I lodged a claim 5 days ago after an accident. No one has called to follow up on the claim. I had to be the one calling everyday and all I got was excuses after excuses. No advisor assigned to my case until yesterday and the advisor never called to give me feedback. I had to be the one calling and sending messages on the app. Been a loyal paying since 2020 but when its time to claim they play hide and seek. The car is still in my garage, 5 days after the accident
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Replies (2)
1st for Women's replyOfficial
15 Jul 2025, 18:55Hi Fulufhelo,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
The 1st for Women Team
1st for Women's reply15 Jul 2025, 18:55
Official
Hi Fulufhelo,
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
The 1st for Women Team
FM
Fulufhelo M's updateReviewer Update
16 Jul 2025, 13:35The consultant who called me was very rude and lacked accountability. She is the same consultant I spoke to yesterday. I explained my situation that I needed to relocate and I do not appreciate that 5 days after lodging a claim the car was still not assessed. On the call she claimed that they assumed the car was fine. How do you assume the car involved in an accident to be fine? How do you assume without calling to get the statement from me or reaching out on the App. I am disappointed 😞 😔 had i known sooner I'd have moved to another insurance. They must hire competent people next time
FM
Fulufhelo M's update16 Jul 2025, 13:35
Reviewer Update
The consultant who called me was very rude and lacked accountability. She is the same consultant I spoke to yesterday. I explained my situation that I needed to relocate and I do not appreciate that 5 days after lodging a claim the car was still not assessed. On the call she claimed that they assumed the car was fine. How do you assume the car involved in an accident to be fine? How do you assume without calling to get the statement from me or reaching out on the App. I am disappointed 😞 😔 had i known sooner I'd have moved to another insurance. They must hire competent people next time