1 reviews | Active since Feb 2016
Bad service and lack of communication
Insurance is meant for peace of mind hence we pay the premiums timeously with no issues but the service I've received has brought me more stress.
I've wasted so much airtime making phone calls to FFW, I have to ask everything myself to make sure that the claim is processed WHY???!!!
The service consultant allocated to my claim by the name of Shane Gokul is so arrogant, I'm sure he has never had a problem with his car as that is the most heart-breaking time and you expect someone to work with you in handling the claim. Not even one phone call no sms regarding the claim, he only calls after I've made a phone call and requested that he provide an update, he's very quick when being instructed.
I had to demand information about where my car has been towed to, follow up on feedback on my claim and remind them to extend the car hire. I even asked him to transfer me to the Customer Experience Survey after the call he just hanged up on me.
My work involves travelling, I need my car to be fixed before the car hire expires!!!
We acknowledge receipt of your complaint.
We are really sorry to hear about your experience. One of our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
We are really sorry to hear about your experience. One of our Customer Relation Specialist will be in contact with you to discuss your concerns.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialist, we will investigate and address any/all service failures on an internal basis.
You have confirmed that you did receive an update on the claim earlier today, we have however requested that you are contacted by the relevant branch manager as well.
Kind Regards,
The First for Women Team.
Update:
As discussed with our Customer Relation Specialist, we will investigate and address any/all service failures on an internal basis.
You have confirmed that you did receive an update on the claim earlier today, we have however requested that you are contacted by the relevant branch manager as well.
Kind Regards,
The First for Women Team.