Bad service and an unhappy loyal client

I called their customer care to cancel my insurance premium. This was Thursday 30th June at 16:20. I explained what I needed and was placed on hold. Someone answered and I explained once again what I needed and without them saying anything I was placed on hold again. This kept happening up to 4 times. I was on hold for 20 minutes. I hung up and called again and this time after speaking once again to a customer care agent I was placed on hold until eventually they just hung up on me. I find this kind of service very unprofessional and honestly it's one of the many reasons I do not want to insure my car through them anymore. A good insurance would try to negotiate with me, however I wasn't even given that opportunity as no one cared to assist me. I don't know if its a scheme to try to keep debiting me monthly to get more money out of me because I'm not given the chance to cancel. Whatever it is, its made me extremely unhappy with first for women and I will make sure to let people know how poor the service is at this company. It'll save them from the same bad service I received after being a loyal customer for 3 years. So disappointing!!