BAD SERVICE AND ABSOLUTELY NO SENSE OF URGENCY

I don't understand why 1st for Women will gladly deduct premiums on an "incomplete" profile without letting the customer know, and then when the time comes for a claim, they want to capitalize on the fact that no inspection photos were received.

Firstly, it took them (1st for Women) 3 weeks to send a technician to install a tracker on my vehicle after they said they would do it within 5 days. Then they carry on deducting my premiums without informing me that they have not received the inspection photos of the vehicle.

Last Wednesday I submitted a claim for a cracked windscreen, it took two days for someone to contact me about it. And even when the guy (Tshwarelo) contacted me, he asked the most ridiculous questions like who was my previous insurer on this vehicle (I just picked up the vehicle from the dealership on the 13th May, the same day I insured it with 1st For Women). I provided him with the details of my Sales Person at the dealership to request the inspection sheet from them. Then he tells me he'll contact me within 24 hours which was meant to be last Friday. I have been waiting since then.

Oh, their online chat box is also on the app for decoration because nobody really checks, let alone responds on that app.

It's so true that they will find any loophole not to pay out and yet they are so quick to dip into our accounts!!! It's annoying, really!