1 reviews | Active since Mar 2017
Bad Service after claiming
<p>I'm not happy with how my claim has been handled. </p> <p> </p> <p>I had had an accident on Sunday night.</p> <p>1. I couldn't get no.s from the website to come and assist me. When I called FFW, the machine told me that they operate during working hours, so I was forced to drive the vehicle I was not even sure would take me to the nearest point of safety.</p> <p> </p> <p>2. I called in on Monday to lodge a claim and I told the consultant that the car needed to be picked up. Even today it's still in my garage. They gave me a courtesy vehicle on Monday and it's only valid for 30days. The time is ticking and my car will not be fixed by then, because it hasn't even underwent an inspection.</p> <p> </p> <p>3. I called again yesterday to follow up on my claim and find out why my car hasn't been picked up. I then got a call from one of the agents reassuring me that the car would be picked up yesterday. It's Wednesday today and the car is still in my garage. No call from a Towing company in Brits. </p> <p> </p> <p>What must happen now? Because I know that my car is not going to be fixed within 30days and I'm going to be inconvenienced once I need to take the courtesy car back. Must I also finish my airtime again following up? </p> <p> </p> <p>May I please get a solution to this!</p>
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss the matter in more detail.
Kind Regards,
The First for Women Team.
We acknowledge receipt of your complaint.
One of our Customer Relation Specialists will be in contact with you to discuss the matter in more detail.
Kind Regards,
The First for Women Team.
Update:
We have investigated your concerns and wish to respond as follows:
We are really sorry to hear about the incident, we understand that any incident/accident is not nice to deal with. We also understand the urgency of the matter and is treating the claim as such.
Please note that your stickers have the Assist line contact details available on the disc which should enable you to contact them to arrange for the towing as they are available to our customers 24/7.
We further confirm that our claims department attempted to contact you on the number provided, without success. Our Customer Relation Specialist also attempted to contact you without success and a message was left on your voice mail to contact us back.
The claim was reported to our offices on Monday, 15 May, the process thereafter is that we need to validate the claim and we therefore need an administration period to do so. Having said that, our claims department will correspond to you via email to obtain an alternative number from you in order for them to discuss the way going forward in detail with you.
Kind Regards,
The First for Women Team.
Update:
We have investigated your concerns and wish to respond as follows:
We are really sorry to hear about the incident, we understand that any incident/accident is not nice to deal with. We also understand the urgency of the matter and is treating the claim as such.
Please note that your stickers have the Assist line contact details available on the disc which should enable you to contact them to arrange for the towing as they are available to our customers 24/7.
We further confirm that our claims department attempted to contact you on the number provided, without success. Our Customer Relation Specialist also attempted to contact you without success and a message was left on your voice mail to contact us back.
The claim was reported to our offices on Monday, 15 May, the process thereafter is that we need to validate the claim and we therefore need an administration period to do so. Having said that, our claims department will correspond to you via email to obtain an alternative number from you in order for them to discuss the way going forward in detail with you.
Kind Regards,
The First for Women Team.
Update:
We are pleased to confirm that the matter has been resolved and that the claim is finalised.
Kind Regards,
The First for Women Team.
Update:
We are pleased to confirm that the matter has been resolved and that the claim is finalised.
Kind Regards,
The First for Women Team.