MM
Mo M
1 reviews | Active since Oct 2020
20 Dec 2023, 11:13
Bad service
Worst service ever, you wait for over an hour on the line,sent from pillar to post. Waiting for feedback on claim submitted early this month. They requested documents which were submitted. When I called they said they could trace them, I resent them. When I called again I waited for over 30 minutes for them to trace the email I sent which were then traced, then they said they received them and a validator will call within 24 to 48 hours, which they havent done. Not happy with service being received.
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Replies (2)
1st for Women's replyOfficial
20 Dec 2023, 11:15Good day Mo
We are disappointed to hear about your service experience.
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
The 1st for Women Team
1st for Women's reply20 Dec 2023, 11:15
Official
Good day Mo
We are disappointed to hear about your service experience.
We are disappointed to hear about your service experience.
Kindly note that your matter has been escalated to the relevant team to look into.
Kind Regards,
The 1st for Women Team
The 1st for Women Team
MM
Mo M's updateReviewer Update
11 Jan 2024, 12:06I am still waiting for assistance with my claim number ***/1. Each time I call I get a different person who requests documents which I have sent since submitting the claim on their specified email address. I have been sending the same documents to about 6 people now but for some reason it looks like there is no communication between them. They promise to give me an update in 48 hours, it's been more than a month now, no call, no update and no service whatsoever. I have even requested a particular person I speak to giveme their email address so that I can send to them directly. I have even given them the contact details of the dealer where I got a quote for the repairs so that they can request the documents directly. Nothing has helped and I have not been assisted. They don't call to give me an update, I have to call every time and when I still call I am not assisted, they keep on asking for documents that I have been sending. On their reply above they said they have escalated the matter but that's not the case,I have not been contacted,I am theone havingto contact them each time. I don't know what to do anymore honestly. I am very frustrated. This is the worst service I have ever received. They don't about me as their client but they expect me to pay premiums for a servicei am not receivin. I am definitely going to escalate to the Ombudsman. If you are looking for warranty, please don't take it with them, you will be stranded like me. I can use my car and it's for business, now my business is on hold because of this.
MM
Mo M's update11 Jan 2024, 12:06
Reviewer Update
I am still waiting for assistance with my claim number ***/1. Each time I call I get a different person who requests documents which I have sent since submitting the claim on their specified email address. I have been sending the same documents to about 6 people now but for some reason it looks like there is no communication between them. They promise to give me an update in 48 hours, it's been more than a month now, no call, no update and no service whatsoever. I have even requested a particular person I speak to giveme their email address so that I can send to them directly. I have even given them the contact details of the dealer where I got a quote for the repairs so that they can request the documents directly. Nothing has helped and I have not been assisted. They don't call to give me an update, I have to call every time and when I still call I am not assisted, they keep on asking for documents that I have been sending. On their reply above they said they have escalated the matter but that's not the case,I have not been contacted,I am theone havingto contact them each time. I don't know what to do anymore honestly. I am very frustrated. This is the worst service I have ever received. They don't about me as their client but they expect me to pay premiums for a servicei am not receivin. I am definitely going to escalate to the Ombudsman. If you are looking for warranty, please don't take it with them, you will be stranded like me. I can use my car and it's for business, now my business is on hold because of this.