Bad service

In Feb 2022 I lodged a claim for my fridge that was damaged due to loadshedding. It is now 3 months later and I'm without a fridge. My initial claim was approved however I decided that my fridge should rather be returned and claim closed. But till today it has not been returned and getting hold of Betty seems impossible. I told her 2 weeks ago, that if they no longer can return my fridge, that she should issue me with the voucher, so I can atleast once again have a fridge.