LL
Lerato L

1 reviews | Active since Mar 2019

09 Jul 2020, 20:47

Bad service

On the 18th October last yr was in a small accident..where the headlight unit was hurt after the accident..and they replaced it after 3months it stop working..when I called the dealer was advised that the supplier that fixed the headlight unit..said is 3months warranty waiting ..and the matter frok on.there side was send to my insurance that was january /feb no feedback from the first for women...even send send an email to first for women..till today they don't reply. I send email after level 3..to the dealer and was advised that the supplier/insurance has not yet rep**** to the request they send. I like first for women but after this am.considering changing insurance..I always pay every month no skipping for payments but when it comes to.them fixing just a small thing..u wont get feedback

0
Replies (4)
1st for Women
1st for Women's reply09 Jul 2020, 21:14
Official
Hi Lerato,

We acknowledge receipt of your complaint. 

Our team will contact you during office hours to discuss your concerns. 

Kind Regards,
The 1st for Women Team
1st for Women
1st for Women's reply16 Jul 2020, 10:35
Official
Hi Lerato,

Just to confirm that your concerns have been addressed and the matter is now resolved.

We once again would like to apologise for any inconvenience this may have caused.

Kind Regards,
The 1st for Women Team.
LL
Lerato L's update16 Jul 2020, 17:33
Reviewer Update
Thanks I was called the following after sending complain..and was advised that they will fix the headlight..will wait for them to fix it..will be happy once is done.glad they called back
LL
Lerato L's update16 Jul 2020, 17:35
Reviewer Update
Was called the following day after sending a complain..hope they keep there promise..glad they called twice.will wait for.someone to call me and make appointment for the headlight to be fixed